At Keepop, we take your privacy seriously. This Privacy Policy explains how EMOTA SAS ("we", "us", or "our") collects, uses, and protects your personal information when you use our mobile application and services.
1. Information We Collect
1.1 Personal Information
When you use Keepop, we may collect the following information:
- Email address: Used for account creation, authentication, and communication
- Country: To provide localized content and comply with regional regulations
- Profile information: Any additional information you choose to provide in your profile
1.2 Collection Tracking Data
The app tracks which items you own from our database:
- Albums and versions you've marked as owned
- Photocards you've collected
- Merchandise items you own
- Your favorite groups and bias preferences
- Collection statistics
Note: The albums, photocards, and merchandise available in Keepop are managed by our development team. You track what you own from our curated database.
1.3 Usage and Analytics Data
We collect analytics data through Firebase Analytics to improve our services:
- App usage patterns and feature interactions
- Device information (type, operating system, version)
- Performance metrics and crash reports
- Session duration and frequency
1.4 Payment Information
For Premium subscriptions, payment processing is handled by Apple App Store and Google Play Store. We do not store your credit card information. We receive confirmation of subscription status only.
1.5 Profile Information
You may optionally provide profile information such as:
- Social media links
- Profile picture (feature coming soon)
- Other personal details you choose to share
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To provide, maintain, and improve Keepop's features
- Authentication: To verify your identity and secure your account
- Communication: To send service updates, respond to inquiries, and provide customer support
- Analytics: To understand how users interact with our app and improve user experience
- Subscription Management: To manage Premium subscriptions and provide access to paid features
- Legal Compliance: To comply with legal obligations and enforce our Terms of Service
3. Data Storage and Security
3.1 Where We Store Data
Your data is stored securely on Firebase (Google Cloud Platform) servers. Firebase infrastructure complies with industry-standard security protocols.
3.2 Security Measures
We implement appropriate technical and organizational measures to protect your data:
- Encrypted data transmission (HTTPS/TLS)
- Secure authentication mechanisms
- Regular security audits and updates
- Access controls and authorization protocols
3.3 Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You can request deletion of your account and data at any time by contacting us at hello@keepop.io.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: With trusted third-party services (Firebase, Google Analytics) that help us operate the app
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize data sharing
5. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights under GDPR:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to data processing for specific purposes
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at hello@keepop.io.
6. Children's Privacy
Keepop is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided personal data, we will delete it immediately. If you believe a child has provided information, please contact us at hello@keepop.io.
7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Authentication and security
- Preferences and settings
- Analytics and performance monitoring
You can manage cookie preferences in your device settings, but some features may not function properly if cookies are disabled.
8. Third-Party Services
Keepop integrates with the following third-party services:
- Firebase (Google): Authentication, database, analytics, and hosting
- Apple App Store / Google Play Store: Payment processing for subscriptions
These services have their own privacy policies. We encourage you to review them:
9. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States where Firebase servers are located. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR and other applicable regulations.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending an email notification (for material changes)
We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
12. Data Protection Officer
For privacy-related inquiries specific to GDPR compliance, you can contact our Data Protection Officer at: hello@keepop.io